34353
9781443884969
20191204 pory50
eng
GB
Enhancing customer experience in the service industry
a global perspective
ed. Levent Altinay, Surya Poudel
Newcastle upon Tyne
Cambridge Scholars Publishing
2016
vi, 277 p.
22 cm
487
Serviços
Marketing
977
Serviços
Gestão
9863
Consumidor
Satisfação
658.8:338.46
BN
por
39321
Altinay
Levent
39541
Poudel
Surya
34353
MON
0
0
0
2019-12-04
48559
IPAM-LX
UE
9863
658.8:338.46 ALT
2020-02-10
0
MON