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1. TQM for sales and marketing management / James W. Cortada Book Publication New York : McGraw-Hill, 1993 Description XV, 232 p. LocationIPAM Porto Availability Available (1).

2. Rise the knowledge worker / James W. Cortada Book Publication Boston : Butterwoth-Heinemann, 1998 Description XIX, 240 p. : il. ; 24 cm LocationBiblioteca Universidade Europeia Availability Available (1).