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Key destination attributes of behavioural intention: an application of neural networks / Maria M. Santos Silva... [et al.]

Coauthor Silva, Maria M. Santos
Albayrak, Tahir
Caber, Meltem
Moutinho, Luiz Abstract In the tourism literature artificial neural networks (ANNs) are mainly employed in forecasting and market segmentation. Hitherto, no existing research applies ANNs in assessing the effect of destination attributes on customer behavioural intention. Thus, the aim of this study is to identify the main destination attributes, and to evaluate the effects of these attributes, customer satisfaction and perceived value on behavioural intention by using ANNs. Data obtained from 332 foreign tourists visiting Antalya - Turkey were analyzed for exploring the relationships among the research variables. ANN results show that five explanatory variables (shopping, transportation, accommodation, customer satisfaction, perceived value), which are the input nodes, correspond to output node of behavioural intention. Findings indicate the role of value perception and the importance of the basic functional attributes in the formation of behavioural intention, and the strength of ANNs in terms of exploration and prediction of tourist behaviour against regression analysis. Analytic European Journal of Tourism Research, vol. 14 (2016), pp. 16-28 Topical name Turismo
Serviços - Qualidade
Clientes - Satisfação Form or physical characteristic Artigos em periódicos
Publicações em acesso aberto CDU 338.48(045) Online Resources Leia aqui este artigo
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Item type Current location Call number Vol info Status Date due Barcode Item holds
Article Biblioteca Universidade Europeia (QBN)
Periódicos Biblioteca 		BIPAM-LX PER-14 vol. 14 (2016), pp. 16-28 Presencial/Restrito 3845-9685b
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In the tourism literature artificial neural networks (ANNs) are mainly employed in forecasting and market segmentation. Hitherto, no existing research applies ANNs in assessing the effect of destination attributes on customer behavioural intention. Thus, the aim of this study is to identify the main destination attributes, and to evaluate the effects of these attributes, customer satisfaction and perceived value on behavioural intention by using ANNs. Data obtained from 332 foreign tourists visiting Antalya - Turkey were analyzed for exploring the relationships among the research variables. ANN results show that five explanatory variables (shopping, transportation, accommodation, customer satisfaction, perceived value), which are the input nodes, correspond to output node of behavioural intention. Findings indicate the role of value perception and the importance of the basic functional attributes in the formation of behavioural intention, and the strength of ANNs in terms of exploration and prediction of tourist behaviour against regression analysis.

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