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1.
The book of business awesome : how engaging your customers and employees can make your business thrive / Scott Stratten Book Publication Hoboken : John Wiley & Sons, cop. 2012 Description ix, 123 p., 127 p. : il. ; 24 cm LocationBiblioteca Universidade Europeia (QBN) Availability Available (1).

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The customer experience book : how to design, measure and improve customer experience in your business / Alan Pennington Book Publication Harlow : Pearson, 2016 Description XV, 211 p. : il. ; 24 cm LocationBiblioteca Universidade Europeia (QBN) Availability Available (1).

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Managing customer experience and relationships : a strategic framework / Don Peppers, Martha Rogers Book Publication Hoboken : Wiley, cop. 2017 Description xxiv, 600 p. : il. ; 26 cm LocationBiblioteca Universidade Europeia (QBN), Biblioteca IPAM Porto Availability Available (1). Reference (1).

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