Universidade Europeia -

Your cart is empty.

Your search returned 97 results. Subscribe to this search

|
1.
Business market management : understanding, creating and delivering value / James C. Anderson, James A. Narus Book Publication New Jersey : Prentice Hall, cop.2004 Description XX, 460 p. LocationBiblioteca IPAM Porto Availability Available (1).

Place hold Add to cart
2.
Net worth : shaping markets when customers make the rules / John Hagel III, Marc Singer Book Publication Boston : Harvard Business School, cop. 1999 Description XX, 311 p. LocationBiblioteca IPAM Porto Availability Available (1).

Place hold Add to cart
3.
O tempo do serviço ao cliente / Jean-Luc Fessard ; colab. Paul Meert ; trad. Vitor Manuel dos Santos Romaneiro Book Publication Mem Martins : Cetop, 1995 Description 218 p. LocationBiblioteca IPAM Porto Availability Available (1).

Place hold Add to cart
4.
CEM - Concepção à escuta do mercado : organizar a escuta dos clientes para obter vantagem concorrencial / Shoji Shiba ; trad. Alina Oliveira Book Publication Lisboa : Sílabo, 2001 Description 159 p LocationBiblioteca IPAM Porto Availability Available (1).

Place hold Add to cart
5.
Don't just relate advocate : a blueprint for profit in the era of customer power / Glen Urban Book Publication Upper Saddle River : Wharton School Publishing, cop. 2005 Description xvii, 234, [3] p. LocationBiblioteca Universidade Europeia (QBN) Availability Reference (1).

Add to cart
6.
No cover image available
Os serviços no combate ao despovoamento do interior português / Frederico Nobre ; orient. Isabel Romão Book Publication Lisboa : IPAM, 2012 Description 80 p. LocationBiblioteca Universidade Europeia (QBN) Availability No copies available In transit (1).

Add to cart
7.
Criação de valor para o cliente / Michel H. Montebello ; tradução Herlândina Ribeiro Book Publication Lisboa : Monitor, 2003 Description IX, 210 p. LocationBiblioteca IPAM Porto Availability Available (1).

Place hold Add to cart
8.
Na pele de quem paga : o cliente tem sempre razão? / Rodolfo Lima Martensen ; org. Julio Pimentel ; rev. Marcia Menin Book Publication São Paulo : ESPM : Referência, 2005 Description 203 p. : il. LocationBiblioteca IPAM Porto Availability Available (1).

Place hold Add to cart
9.
Marketing relacional : un nuevo enfoque para la seducción y fidelización del cliente / Pedro J. Reinares Lara, José Manuel Ponzoa Casado ; prólogo de José Joaquín González Book Publication Madrid : Financial Times - Prentice Hall, cop. 2002 Description XIV, 303 p. LocationBiblioteca IPAM Porto Availability Available (1).

Place hold Add to cart
10.
Clientes para toda a vida : como grandes profissionais desenvolvem sólidos relacionamentos / Jagdish Sheth, Andrew Sobel ; trad. Nivaldo Montingelli Jr. ; rev. técnica Teniza da Silveira Book Publication Porto Alegre : Bookman, 2001 Description 169 p. LocationBiblioteca IPAM Porto Availability Available (1).

Place hold Add to cart
11.
How to turn customer service into customer sales / Bernard Katz Book Publication Illinois : NTC Business Books, 1987 Description 168 p. LocationBiblioteca IPAM Porto Availability Available (1).

Place hold Add to cart
12.
Comportamento do cliente : indo além do comportamento do consumidor / Jagdish N. Sheth, Banwari Mittal, Bruce I. Newman ; trad. Lenita M. R. Esteves ; rev. téc. Rubens da Costa Santos Book Publication São Paulo : Atlas, 2001 Description 795 p. LocationBiblioteca IPAM Porto, Biblioteca Universidade Europeia (QBN) Availability Available (2).

Place hold Add to cart
13.
Relationship marketing : new strategies, techniques and technologies to win the customers you want and keep them forever / Ian H. Gordon Book Publication Toronto : John Wiley, cop. 1998 Description XI, 314 p. LocationBiblioteca IPAM Porto Availability Available (1).

Place hold Add to cart
14.
Customer relationship management : making hard decisions with soft numbers / John Anton ; colab. Jodie E. Monger... [et al.] Book Publication New Jersey : Prentice Hall, 1995 Description VII, 183 p. LocationBiblioteca IPAM Porto Availability Available (1).

Place hold Add to cart
15.
Marketing emocional / Scott Robinette e Claire Brand com Vicki Lenz Book Publication São Paulo : Makron Books, 2002 Description XIX, 242 p. LocationBiblioteca IPAM Porto Availability Available (1).

Place hold Add to cart
16.
No cover image available
ACP : marca umbrella de confiança / Hugo Pereira ; orient. Isabel Romão Book Publication Lisboa : IPAM, 2012 Description 111 p. LocationBiblioteca Universidade Europeia (QBN) Availability Reference (1). In transit (1).

Add to cart
17.
Marketing de relacionamento : (aftermarketing) : Como usar o database marketing para a retenção de clientes ou consumidores e obter a recompra continuada de seus produtos ou serviços / Terry G. Vavra ; trad. Ailton Bomfim Brandão ; rev. tecn. José Augusto Nascimento Book Publication São Paulo : Atlas, 1993 Description 323 p. LocationBiblioteca IPAM Porto Availability Reference (1).

Add to cart
18.
CRM at the speed of light : capturing and keeping customers in Internet real time / Paul Greenberg Book Publication New York : McGraw-Hill, cop. 2002 Description XVI, 480 p. LocationBiblioteca IPAM Porto Availability Available (1).

Place hold Add to cart
19.
Key account management : tools and techniques for achieving profitable key supplier status / Peter Cheverton Book Publication London : Kogan Page, 2015 Description X, 397 p. LocationBiblioteca IPAM Porto Availability Available (1).

Place hold Add to cart
20.
Traffic Secrets : The Underground Playbook for Filling Your Websites and Funnels with Your Dream Customers / Russell Brunson Book Publication Estados Unidos : Hay House, 2020 Description XVIII, 330 p. LocationBiblioteca IPAM Porto Availability Available (1).

Place hold Add to cart