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Service Management : Operations, Strategy, Information Technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev K. Bordoloi Book Publication New York : McGraw-Hill, 2014 Description 524 p. : il. ; 28 cm LocationBiblioteca Universidade Europeia (QBN) Availability Available (1).

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Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons Book Publication Boston : McGraw-Hill, 1998 Description xxvi, 613 p. LocationBiblioteca Universidade Europeia (QBN) Availability Available (1).

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Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons Book Publication New York : McGraw-Hill/Irwin, cop. 2006 Description XIV, 605 p. LocationBiblioteca IPAM Porto Availability Available (1).

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Administração de serviços : operações, estratégia e tecnologia da informação / James A. Fitzsimmons, Mona J. Fitzsimmons ; trad. Jorge Ritter Book Publication Porto Alegre : Bookman, 2005 Description xiii, 564 p. + 2 CD-ROM LocationBiblioteca IPAM Porto, Biblioteca Universidade Europeia (QBN) Availability Available (2).

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Administração de serviços : operações, estratégia e tecnologia de informação / James A. Fitzsimmons, Mona J. Fitzsimmons ; trad. Francisco José Soares Hörbe ... [et al.] Book Publication Porto Alegre : Bookman, 2000 Description xxiii, 537 p. LocationBiblioteca Universidade Europeia (QBN), Biblioteca IADE-UE, Biblioteca IPAM Porto Availability Available (4).

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