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1.
Satisfação do consumidor : o caso da televisão por cabo em Portugal / José Rafael Nascimento Book Publication Lisboa : Principia, 2000 Description 176 p. : il. ; 24 cm LocationBiblioteca Universidade Europeia (QBN) Availability Available (1). Reference (1).

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2.
Value-based marketing for bottom-line success : 5 steps to creating customer value / J. Nicholas De Bonis, Eric Balinski, Phil Allen Book Publication New York : McGraw-Hill, cop. 2003 Description 246 p. LocationBiblioteca Universidade Europeia (QBN) Availability Available (1).

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3.
Serviços =e lucro / Luis Maria Huete ; colab. Juan Serrano, Iñigo Soler ; tradução e revisão de Pedro Torres Ramos, Armando Rocha Carvalho, Armando Jorge Galhardo Book Publication Lisboa : AESE, 1998 Description 229 p. LocationBiblioteca IPAM Porto Availability Available (1).

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4.
Qualidade em serviços : o atendimento ao cliente como fator de vantagem competitiva / D. Keith Denton ; trad. Flavio Deny Steffen ; rev. José Carlos de Castro Waeny Book Publication São Paulo : Makron Books, cop. 1991 Description XIII, 222 p. LocationBiblioteca IPAM Porto Availability Available (1).

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5.
Researching tourist satisfaction : issues, concepts, problems / Chris Ryan Book Publication London : Routledge, 1995 Description xviii, 318 p. : il. ; 24 cm LocationBiblioteca Universidade Europeia (Lispólis) Availability Available (1).

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6.
Enhancing customer experience in the service industry : a global perspective / ed. Levent Altinay, Surya Poudel Book Publication Newcastle upon Tyne : Cambridge Scholars Publishing, 2016 Description vi, 277 p. ; 22 cm LocationBiblioteca Universidade Europeia (QBN) Availability Available (1).

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Tourist loyalty toward shopping destination: the role of shopping satisfaction and destination image / Dwi Suhartanto, Ruhadi, Ni Nyoman Triyuni Article Analítico European Journal of Tourism Research, vol. 13 (2016), pp. 84-102 LocationBiblioteca Universidade Europeia (QBN) Availability Reference (1).

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8.
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Measuring the quality of the tourist experience: the case study of the Azores / Ana Isabel Arruda Moniz, Manuela Magalhães Hill, João Albino Silva Article Analítico Revista Portuguesa de Estudos Regionais, n.º 22 (2009), pp. 63-75 LocationBiblioteca Universidade Europeia (Lispólis) Availability Reference (1).

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Souvenir shopping satisfaction: antecedents and consequences / Mario Castellanos-Verdugo, M. Ángeles Oviedo-Garcia, Manuela Vega-Vásquez Article Analítico European Journal of Tourism Research, Vol. 17 (2017), p. 191-205 LocationBiblioteca IADE-UE Availability Reference (1).

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How do education and training policies determine customer satisfaction and hotel's performance / Theodoros Stavrinoudis, Moschos Psimoulis Article Analítico European Journal of Tourism Research, Vol. 17 (2017), p. 177-190 LocationBiblioteca IADE-UE Availability Reference (1).

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Profiling cruise passengers in a Mediterranean port-of-call / Annarita Sorrentino... [et al.] Article Analítico Anatolia, v. 30, n.º 2, pp. 279-290 LocationBiblioteca Universidade Europeia (Lispólis) Availability Reference (1).

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12.
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Differences between short and long break tourists in urban destinations: the case of Barcelona / Jorge Moll-de-Alba, Lluís Prats, Lluís Coromina Article Analítico European Journal of Tourism Research, vol. 14 (2016), pp. 29-46 LocationBiblioteca Universidade Europeia (QBN) Availability Reference (1).

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