Universidade Europeia - catalog › Results of search for 'an:487' with limit(s): 'subject:Marketing'

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	1.	12 etapas para o sucesso através do serviço / Barrie Hopson, Mike Scally ; trad. Sérgio Silva ; rev. Maria do Céu Pedreño Book Publication Mem Martins : Zenite, 1993 Description 182 p. LocationBiblioteca IPAM Porto Availability Reference (1). 1 2 3 4 5 Add to cart (remove)
	2.	Product plus : producto + serviço = vantagem competitiva / Christopher Lovelock ; trad. Maria Lúcia G.L. Rosa ; rev. tec. Ernani Beyrodt Book Publication Sao Paulo : Makron, cop. 1995 Description XVIII, 476 p. LocationBiblioteca IPAM Porto Availability Available (2). 1 2 3 4 5 Place hold Add to cart (remove)
	3.	Services marketing : a strategic approach / Karen P. Gonçalves Book Publication New Jersey : Prentice Hall, cop. 1998 Description XIII, 225 p. LocationBiblioteca IPAM Porto Availability Available (1). 1 2 3 4 5 Place hold Add to cart (remove)
	4.	Fabled service : ordinary acts, extraordinary outcomes / Betsy Sanders Book Publication San Francisco : Jossey-Bass Publishers, cop. 1995 Description XVI, 127 p. LocationBiblioteca IPAM Porto Availability Available (1). 1 2 3 4 5 Place hold Add to cart (remove)
	5.	No cover image available O atendimento ao cliente como fator de diferenciação : o caso da cadeia do pronto-a-vestir Zara / Maria Alexandrina Duarte Marques ; orient. Rui Cruz Book Publication Lisboa : Universidade Europeia, 2014 LocationBiblioteca Universidade Europeia (QBN) Availability Reference (1). 1 2 3 4 5 Add to cart (remove)
	6.	The essence of services marketing / Adrian Payne Book Publication New York : Prentice Hall, cop. 1993 Description X, 253 p. LocationBiblioteca IPAM Porto Availability Available (1). Reference (1). 1 2 3 4 5 Place hold Add to cart (remove)
	7.	Principles of services marketing / Adrian Palmer Book Publication London : McGraw Hill, cop. 1994 Description XVI, 345 p. LocationBiblioteca IPAM Porto Availability Available (1). 1 2 3 4 5 Place hold Add to cart (remove)
	8.	Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons Book Publication New York : McGraw-Hill/Irwin, cop. 2006 Description XIV, 605 p. LocationBiblioteca IPAM Porto Availability Available (1). 1 2 3 4 5 Place hold Add to cart (remove)
	9.	Contemporary services marketing management : a reader / edited by Mark Gabbott and Gillian Hogg Book Publication London : Dryden, cop. 1997 Description XIV, 537 p. LocationBiblioteca IPAM Porto Availability Available (3). 1 2 3 4 5 Place hold Add to cart (remove)
	10.	Marketing de serviços para advogados / João Abreu Book Publication Porto : Univ. Fernando Pessoa, D.L. 1999 Description 241 p. LocationBiblioteca IPAM Porto Availability Available (1). 1 2 3 4 5 Place hold Add to cart (remove)
	11.	Gestão de serviços e relacionamentos : os 9 passos para desenvolver excelência em serviços / Carlos Walter Aumond Book Publication Rio de Janeiro : Elsevier, 2004 Description 152 p. : il., gráficos LocationBiblioteca IPAM Porto Availability Available (1). 1 2 3 4 5 Place hold Add to cart (remove)
	12.	No cover image available A qualidade no Espírito Santo Private / Sílvia Diogo ; orient. Fátima Geada, Pedro Mendes Book Publication Lisboa : IPAM, 2009 Description 110 p. LocationBiblioteca Universidade Europeia (QBN) Availability No copies available In transit (1). 1 2 3 4 5 Add to cart (remove)
	13.	Marketing financial services / Arthur Meidan Book Publication London : Macmillan Business, 1996 Description XX, 324 p. LocationBiblioteca IPAM Porto Availability Available (2). 1 2 3 4 5 Place hold Add to cart (remove)
	14.	Serviços : marketing e gestão / Christopher Lovelock, Lauren Wright ; trad. Cid Knipel Moreira Book Publication São Paulo : Saraiva, 2001 Description 416 p LocationBiblioteca IPAM Porto Availability Available (1). 1 2 3 4 5 Place hold Add to cart (remove)
	15.	Marketing financial services / Mary Ann Pezzullo Book Publication Washington : American Bankers Association, 1998 Description 408 p. LocationBiblioteca IPAM Porto Availability Available (1). 1 2 3 4 5 Place hold Add to cart (remove)
	16.	101 estratégias de marketing para empresas de serviços profissionais : contabilidade e auditoria, advocacia, consultoria / Troy Waugh ; trad. Ailton Bomfim Brandão Book Publication São Paulo : Atlas, 2005 Description 224 p LocationBiblioteca IPAM Porto Availability Available (1). 1 2 3 4 5 Place hold Add to cart (remove)
	17.	Marketing planning for services / Malcolm McDonald, Adrian Payne Book Publication Oxford : Butterworth Heinemann, [19-?](imp. 1998) Description X, 364 p. LocationBiblioteca IPAM Porto Availability Available (1). 1 2 3 4 5 Place hold Add to cart (remove)
	18.	No cover image available Servuction : a gestão marketing de empresas de serviços / Pierre Eiglier, Eric Langeard ; coord. editorial de Sofia Costa Marques ; tradução e adaptação de Conceição Santos, Francisco Velez Roxo Book Publication Lisboa : McGraw-Hill, [D.L. 2003] Description 213 p. LocationBiblioteca IPAM Porto Availability Available (1). 1 2 3 4 5 Place hold Add to cart (remove)
	19.	Handbook of services marketing & management / ed. Teresa A. Swartz, Dawn Iancobucci Book Publication Thousand Oaks : Sage, cop. 2000 Description 521 p. LocationBiblioteca IPAM Porto Availability Available (1). 1 2 3 4 5 Place hold Add to cart (remove)
	20.	Services marketing : an European perspective / Christopher Lovelock, Sandra Vandermerwe, Barbara Lewis Book Publication Harlow : Prentice Hall, cop. 1996 Description 718 p. LocationBiblioteca IPAM Porto Availability Available (1). 1 2 3 4 5 Place hold Add to cart (remove)

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